1. About this policy
This Privacy Policy explains how KC Pro Cleaning ("KC Pro Cleaning," "we," "us" or "our") collects, uses, discloses and protects information when you visit kcprocleaningnj.com, submit a quote request, complete a form on Facebook or Instagram, or contact us by phone, text message, WhatsApp, email or social media.
2. Information we collect
Depending on how you interact with us, we may collect:
- your full name, phone number and email address;
- your ZIP code, service address or general service location;
- the cleaning service requested and project details you provide;
- photos or messages you choose to send about the requested work;
- your preferred contact method and communication history; and
- technical information such as IP address, browser, device, referring page and interactions with our website or advertisements.
3. How we use information
We may use the information collected to:
- review your cleaning needs and prepare or discuss an estimate;
- contact you by phone, SMS, WhatsApp or email about your request;
- schedule, provide and follow up on cleaning services;
- operate, secure and improve our website and customer experience;
- measure advertising performance and understand which campaigns produce inquiries; and
- comply with applicable laws, prevent fraud and protect our rights.
4. Text messages and communications
If you provide a phone number or ask us to contact you, we may call or send service-related text messages about your quote request, scheduling or service. Message frequency varies. Message and data rates may apply. You may reply STOP to stop text messages or contact us using the details below. Consent to receive marketing messages is not a condition of purchasing a service.
5. Cookies, pixels and advertising
Our website and advertising partners may use cookies, pixels and similar technologies to operate the site, measure visits, understand advertising performance and improve campaigns. These partners may include Meta and Google. Their use of information is also governed by their own privacy policies and settings. You can limit certain tracking through your browser, device or advertising-platform settings.
6. When we share information
We may share information only as reasonably necessary with service providers that help us host the website, deliver communications, manage customer requests, analyze performance or run advertising. We may also disclose information when required by law, to respond to valid legal requests, to protect safety or rights, or in connection with a business transfer. We do not sell or rent your personal information.
7. Data retention and security
We retain information only for as long as reasonably necessary to respond to inquiries, provide services, maintain business records, resolve disputes and meet legal obligations. We use reasonable administrative and technical measures designed to protect information, but no internet transmission or storage method can be guaranteed to be completely secure.
8. Your choices and rights
You may request access to, correction of or deletion of personal information we hold about you. You may also withdraw a communication preference. To make a request, contact us using the information below. We may need to verify your identity before completing a request, and certain records may be retained where required or permitted by law.
9. Children's privacy
Our services are intended for adults seeking residential or commercial cleaning. We do not knowingly collect personal information from children under 13. If you believe a child has submitted information to us, please contact us so we can review and remove it where appropriate.
10. Updates to this policy
We may update this Privacy Policy as our services, website or legal obligations change. The effective date at the top of this page identifies the latest version. Material changes will be posted on this page.
PRIVACY CONTACT